The following sets out the general terms and conditions, hereinafter referred to as terms, that apply in the contractual relationship between FIXRR.dk and you as a user of www.FIXRR.dk. FIXRR.dk is a peer-to-peer platform that connects employers and employees with each other in order to have cleaning and light crafts carried out in the home.

Workers who carry out cleaning etc. lighter crafts via FIXRR.dk, is hereinafter referred to as “FIXRR’s”, while the recipient of the cleaning service is hereinafter referred to as “the customer”. FIXRR’s and customers are collectively referred to as “users”. FIXRR.dk is under no circumstances an employer and therefore disclaims any responsibility that may be imposed on an employer. FIXRR.dk provides a platform where FIXRR’s and the customer create a user and then internally agree services and terms.

Intro

By using FIXRR.dk, its services and tools, you accept the Terms and Conditions applicable at any time and the general principles that apply to the use of websites etc. owned by our subsidiaries and partners. The agreement comes into force in connection with the user’s creation of a user account on FIXRR.dk. The agreement can be changed on an ongoing basis to the extent that it appears in the Terms.

Services

FIXRR.dk provides an online platform to facilitate contact between people who carry out and request cleaning and light craftsman work in the home or holiday homes.

Scope of the Terms

When you use FIXRR.dk, you must review and approve the Terms. You must also open and review any documents that are linked to in the Terms or elsewhere in connection with the creation of a user account, since by your use of FIXRR.dk you confirm and accept the applicable business terms and conditions that apply in relation to FIXRR .dk

Payment by debiting your card number

FIXRR.dk cooperates with the payment system Stripe, which guarantees you safe handling of your money. The agreed amount is deducted from your account when you and/or one of our FIXRRs have approved a tendered work assignment. As soon as the customer has confirmed that the work assignment meets expectations, Stripe receives a notification and the money is queued for payout. Stripe pays out money to FIXRR’s every 7 days. If a work task against expectations does not meet the customer’s expectations, that person can

create an objection, as ‘dispute’, which is hereafter referred to as a dispute. If the customer and the FIXRR cannot resolve the dispute internally, the customer or the FIXXR can contact FIXRR.dk’s support, who can then decide how the dispute should be resolved. Here, particular emphasis is placed on the progress of the process and the amount will accrue to either the customer or the FIXRR.

Payment cards and transactions

You can pay with Dankort, Visa Dankort, eDankort, MasterCard, Visa and most other foreign credit cards at FIXRR.dk.

When you pay with Dankort, Visa Dankort, eDankort, MasterCard and Visa, we reserve the amount on your card when you complete an order with the card. The amount is only deducted from your account on the day the service is performed and approved by you as the customer.

FIXRR’s and the customer enter into an agreement on the services offered directly with each other. FIXRR.dk never gets access to your personal bank details.

Receipt upon withdrawal

When money is withdrawn from your card, you will immediately be able to see this in your bank account.

If you get a new payment card

If you get a new payment card, you must register it in your user account, which you will find under your control panel.

Cancellation

A customer can always choose to cancel an agreed work assignment. As FIXRR, one can choose to allow cancellation 12, 24 or 36 hours before the time of an agreed work task respectively. Cancellation after the expiration of a specified cancellation period may be subject to the payment of a cancellation fee. A FIXRR can choose to waive a claim for a cancellation fee, for example if a new time is agreed for the cleaning.

Personal data policy

In order for you to use FIXRR.dk, we need the following information: Name, Address, Telephone number and email address.

We register this information with the aim of being able to deliver the offered services to you via FIXRR.dk. The personal information is registered with FIXRR.dk and stored for five years, after which the information is deleted. When personal data is collected via our website, we ensure that it always happens with your express consent, so that you are informed about exactly what information is being collected and why.

The management and employees at FIXRR.dk have access to the information registered about you. The data controller at FIXRR.dk is Artify IVS. We do not store customer information encrypted. We do not transmit customer information encrypted.

As registered with FIXRR.dk, you always have the right to object to the registration. You also have the right to access what information is recorded about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to FIXRR.dk via e-mail kontakt@fixrr.dk.

Protection of the private sphere

We do not sell, rent or otherwise share your personal information with third parties for marketing purposes without your consent. We use your information only as described in the ‘Personal Data Policy’ section. We regard the protection of our users’ privacy as an important basic principle. You can access and change the information you have provided to us at any time, and you can opt out of receiving certain types of communications from us.

Change in the Terms

FIXRR.dk reserves the right to continuously make changes to the Terms and Conditions. At FIXRR.dk you will always find the latest version of the Terms and Conditions. Changes to the Terms are published on FIXRR.dk. The amended version of the Terms will become effective on the date specified on the website. Your continued use of FIXRR.dk constitutes your approval and acceptance of the new terms of business.

Payment

For all purchases and payments, fees or expenses associated with a service, FIXRR.dk will debit your Dankort or credit card according to the amount agreed between a FIRR and the customer. By using FIXRR.dk, you authorize FIXRR.dk to debit your payment card for such amounts. No refunds or credits will be given when FIXRR.dk services have been booked on a customer’s payment card unless FIXRR.dk in its sole discretion justifies refunds or credits for extenuating circumstances.

At FIXRR.dk we will endeavor to ensure the security of all credit cards and all other personal information, however we disclaim any responsibility for damages that may result from information being released to third parties. You agree with these Business Terms and Conditions to indemnify FIXRR.dk for any damages that may arise as a result. FIXRR.dk will use third-party services to process credit card information. For further information about this service, contact kontakt@fixrr.dk and request information about FIXRR.dk’s credit card and payment providers.

Abuse

FIXRR.dk wants to ensure the correct functioning of our websites and offered services as well as to give users security when using them. Should you observe
problems, offensive content or violation of our policies, please contact us at kontakt@fixrr.dk.

Regardless of any other countermeasures, we reserve the right to limit, suspend or terminate our service and user accounts, prohibit access to our sites and their content, services and tools, delay or remove hosted content and take technical and legal measures to keep users away from our sites if we suspect that these users are causing problems or potential claims, are infringing third-party intellectual property rights, or violating the letter or spirit of our policies. In addition, we reserve the right to terminate unverified user accounts or accounts that have been inactive within a certain period of time, as well as the right to change or discontinue FIXRR.dk, including services and tools.

Complaint

If, contrary to expectations, you are not satisfied with the services purchased at FIXRR.dk, you can contact kontakt@fixrr.dk. You must give FIXRR.dk notification and photo documentation of this within 24 hours after the service has been delivered, otherwise you lose the right to claim any defects.

Liability and limitation of liability

As a FIXRR, you are responsible for the ordered task being carried out satisfactorily. If, contrary to expectations, this is not the case, and the FIXRR and the customer do not succeed in finding a satisfactory solution, FIXRR.dk will ensure that the dispute is resolved. FIXRR.dk is under no circumstances responsible for FIXRR’s possible breach of its obligations towards the customer.

A FIXRR and customer are liable according to the general rules of Danish law.

FIXRR.dk is responsible according to the general rules of Danish law with the limitations and disclaimers of liability set out in these Terms. FIXRR.dk is not responsible for indirect losses or consequential damages that the customer, the FIXRR or a third party may suffer in connection with the use of FIXRR.dk, including in the event of a lack of access to FIXRR.dk as a result of IT problems or implementation of updates etc. Indirect losses and consequential damages include loss of business opportunity, loss of profit, loss of goodwill and loss of data.

FIXRR.dk’s total liability in any dispute is also limited to an amount corresponding to a total of DKK 15,000.

Treasure

It is a decisive condition for the use of FIXRR.dk that you answer the tax you are obliged to, as FIXRR. You can read more about the rules for tax payment via this link: https://www.skat.dk/SKAT.aspx?oId=2234739.

In case of violation of the tax regulations, FIXRR.dk can unilaterally decide to close a user account and prohibit any future use of FIXRR.dk. FIXRR.dk is not responsible for FIXRR’s and customers’ payment of tax, use of tax deductions, etc.

Invalidity Clause

If a provision in the Terms should prove to be invalid or otherwise unenforceable, this provision in the Terms will be deleted, while the remaining provisions will still apply.

Choice of law and venue

The agreement, including these Terms, is subject to Danish law. All transactions between FIXRR.dk and its users, including the use of FIXRR.dk, are considered to be conducted in Denmark. All contracts are concluded in Danish. Any dispute must be settled by the Danish courts.